FAQs

What is Go•chiro•tv?

Go•chiro•tv is patient education and marketing for your reception area that can be accessed from the cloud, anywhere in the world, on any device that has an internet connection. Our system is designed to generate referrals, inform guests about the benefits of chiropractic, and promote products & services specific to the doctor’s practice. We design our content specifically to be engaging and easy-to-digest.

The automatic nature of our content is our biggest selling point. Chiropractors can install our system, and their only management is making sure that their TV is on and that their device is connected to the internet. We upload fresh content to the device on a regular basis, so patients see new videos every time they visit.

How does the content work?

Upon signing up for the Free 30-day trial the Doctor will receive a tailored content questionnaire. This is where the Doctor chooses what patient education channel they’d like: **Chiropractic & Patient Health (symptomatic-treatment-specific) or the Chiropractic Intense (asymptomatic-treatment-specific), what products and services offered such as orthotics, topicals, laser, and pillows to name a few. (If we don’t have it, we make every effort to reach out to vendors to supply content)

Who is your content provider?

We have partnered with a number of industry professionals from the largest publications in the chiropractic space, to specific vendors who provide content related to their own products and services. Our content is always sourced, and we explicitly avoid polarizing subjects.

How is the content updated?

We update our patient education videos weekly. So as long as your device is connected to the internet, you will have fresh content weekly that is automatically downloaded locally to you media player (included with your subscription.) Unlike other systems that stream content, ours was designed to automatically download locally to your media player where it does not require any bandwidth to play your videos. Content will continue to play if your internet connection goes down avoiding blank screens.

What is the length of the loop?

The video loop is roughly 10-30 minutes long depending on how many products and services your practice has selected on the initial questionnaire along with any custom content you may want uploaded. The content is presentable in small, bite-sized pieces around 25-60 seconds at the point of care that allows for broad appeal to your patient base.

Is the content silent?

Yes, all our content is specifically designed to be audio-free (silent) for two main reasons:

Staff won’t be fatigued by repeating audio clips
It doesn’t interfere with music being played in the office

However, our platform does allow custom videos to be uploaded locally by the Doctor or staff that includes audio.

What if I don’t have a TV?

We have partnered Best Buy/Geek Squad. If you need a TV, just indicate so on your tailored content survey. They will provide you the best pricing of TV’s and installation that’s convenient for your busy schedule. Their service is well respected and a trusted brand for many businesses and consumers.

** This service is separate and billed directly by Best Buy to the customer **

What if I have multiple TVs?

You can use one GoChiroTV device, and split the video signal to multiple TVs in one of two main ways.

First, you can plug the GoChiroTV device into an HDMI splitter, and run multiple HDMI cables from there to your TVs. HDMI splitters can be found online and are fairly inexpensive and easy to set up. The maximum, reliable distance you can run HDMI cable is about 50′. We usually recommend this option as the most economical and reliable.

Alternatively, you can use a wireless HDMI transmitter and multiple receivers which are mounted on your TVs. This is a much more expensive option, but it doesn’t require running HDMI cables through the ceiling or walls.

Do I need a 42” TV?

Why its important to have a 42’’ inch or larger TV: This is to ensure maximum viewing impact to your patients. The larger the tv, the bigger the impact! Think of your TV as a billboard in your office that is working for you!

What name will show up on my credit card statement?

RidgeLogic Development

Why is my screen black?

Most likely your device is outside the set hours of operation. Log into your portal and click on the ‘Venues’ tab. Scroll down to see if your hours are correct. To change these hours click Actions > Edit > More Options. Scroll down to where the hours appear and click the pad and pencil icon. Adjust the hours as needed > press okay and scroll down to the bottom of the page and click ‘Save’ to apply changes.

Can I upload my own content?

Yes you can. Subscribers can upload any images (.jpeg) and short videos (.mp4). The customer can either upload silent videos or videos with audio.

Will my content continue to play if the internet connection goes down?
Yes. The content is not streamed but is downloaded to your device. This eliminates “black “screens or bandwidth issues. This ensures content is always playing when your tv is running. However, to make sure you have the latest content, the device must be connected to the internet to get the latest content updates.

How is my device connected to the TV?

Your device is connected to the back of your TV with an HDMI cable that is supplied to you.

How is my device connected to the internet?
It can connect to the internet via Wi-Fi (wireless) or ethernet connection.

What is required to run it?

TV with HDMI input (most, if not all, TVs have this).  We recommend a 42” or larger.
Internet connection.

Address:

609 Dingens Street

Buffalo, NY 14206

United States

Phone: +1 888-748-3462